1. The manufacturer has more than 18 years production experience. Factory area is 10,000 square meters, with more than 10 production lines, 15 export machines and requirements, and more than 10 departments with different responsibilities have more than 10 people are responsible for R&D and testing products to ensure products innovative and safety. 2. An independent design team is responsible for catching market dynamics consists of 5 people, supports private customization services, and can also undertake engineering design drawing services. The products are widely used in hotels, country clubs, senior clubs and government projects. It has successively undertaken electric fireplace designs for Hilton Hotels and Wyndham Hotels, providing you with unique products. 3. Pre-sales and after-sales team. Before placing an order, during production, and after placing an order, professional sale person 24/7 online answer all questions , will talk with every detail of the product, and the timely response rate can reach 100%. 4. Product packaging and logistics. The product adopts reinforced packaging (applicable to e-commerce standards), DBC+Wooden box, to ensure transportation safety. Choose the most cost-effective brand logistics, such as Ali Logistics, DHL, FedEx, and transportation safety is guaranteed,to make sure the cargo damage rate is only 2%. 5. Worry free after sales. The warranty period of the products are two years, which is the longest product warranty period in the industry. In the process of use, any failure can be reported in time, and we will provide you with professional maintenance suggestions.